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Quality Statement   |  Mission & Vision Statement  |  Quality Policy & Objectives

Trans-Acc, Inc. Quality Policy & Objectives

Trans-Acc, Inc. Quality Policy Statement

Trans-Acc, Inc. shall provide excellent coating services that exceed customer expectations; and will continually improve the quality management system.

Trans-Acc, Inc. Quality Objectives:

  • Develop and implement a quality management system based on employee involvement and the ISO 9001:2000 Standard by December 2009. QMS shall be compliant; but unregistered.
  • Improve On-Time Delivery to a 6-day average turn-around by December 2009. Metrics collected from Trans-Acc Tracker System.
  • Improve Error-Free Delivery to 500 DPMO by December 2009 Metrics collected from Customer Scorecards.
  • Reduce formal customer complaint response time to 7 day average by December 2009. Metrics collected from Customer Complaint data.
  • Implement at least two new concepts that improve customer service by December 2009. Metrics collected on idea chart located in Sales Dept.
  • Reduce OSHA recordable incidents to less than 1.5 per month by December 2009. Metrics are based on lost time injury reports; and scorecard shall be discussed during staff meetings.
  • Improve weekly safety audit scores to a 98% running average by December 2009. Metrics based on audit reports and scorecard posted at each facility.
  • Improve environment by developing a 5S audit plan and metrics by December 2009. Metrics based on 5S audit reports and run chart to be posted at each facility.
  • Improve mutual trust, understanding, and communication skills of associates by developing a program concept by December 2009. Metrics shall be based on personnel participation records.
  • Develop and implement at least one new Trans-Acc, Inc. surface finish process that can be provided to customers by December 2009. Metrics based on product offering update to company web site.
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